Delivery & Returns

 

 

Delivery Option

Delivery To Timescale Cost
Standard Delivery Mainland UK (excluding Scottish Highlands) 3-5 working days £5.95
Free on orders over £50*
Small Furniture Mainland UK (excluding Scottish Highlands) 3-5 working days £15
Large Furniture Mainland UK (excluding Scottish Highlands) 5-7 working days £30
Channel Islands/ Isle of Man/ Scottish Offshore/Northern Ireland Standard** See postcode list below 3-5 working days £20
Scottish Highlands Standard See postcode list below 3-5 working days £20
International EU** EU countries 5-7 working days £20
 

 

Delivery

*unless the order contains products which come under the furniture clauses

**Prices for overseas deliveries are weight and size dependent, so we do reserve the right to contact you regarding an increase in the price to take additional payment if required. Free delivery does not apply.

 

Scottish Offshore- HS1 - HS9 IV41 - IV51 IV55 - IV56 KA27 - KA28 KW15 - KW17 PA20 PA41 - PA49 PA60 - PA78 PH42 - PH44 ZE1 - ZE3

Scottish Highlands- AB41-56 FK17 - FK21 IV1 - IV20 IV25 IV30 - IV37 IV63 PA21 - PA35 PA37- PA39 PH15 - PH26 PH49 PH50 AB37-38 IV21 - IV24 IV26 - IV28 IV40 IV52 - IV54 KW1 - KW14 PA36 PA40 PH30 - PH41

Returns Policy

Return address:

1 Charnwood Grove
Hucknall
Nottingham
NG15 6QL

Goods must be returned to us within 28 days of receipt, undamaged and in their original packaging with the returns slip completed.

You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item. You can return an item to us, via the method of your choice, or you may choose to use our return process mentioned above.

Please repack your item with care using all the original packaging or a suitable alternative. As the goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes.

If an undamaged item is returned to us outside of the 28-day time frame, a credit note (valid for 1 year) will be issued, at the discretion of Morgan Wright Ltd.

We will inspect the returned item and will notify you of your refund or replacement via email. We try to process returns as soon as possible once they have reached our Warehouse. However, returns can take up to 21 days to be processed, especially during busy periods.

We will typically refund any money owed to you using the same method originally used by you to pay for your purchase. If it’s not possible we will contact you via phone or email.

We cannot accept returns of washed and/or used textiles (beddings, cushions, towels, etc...), door mats, candles and diffusers and cookware.

Returned goods found to be used, damaged, marked or scratched will not be refunded or exchanged, and will be returned to you. This also applies if an item has not been packaged properly and has been damaged in transit back to us. We may issue a partial refund via credit note at Morgan Wright Ltd.’s discretion.

If you wish to cancel your whole order and return it to us, under the Distance Selling Regulations, you must let us know within 14 working days of receiving your parcel. Please call our Customer Service team on (01159) 533 007 or inform us via email at info@morgan-wright.co.uk. You will then need to return the whole order to us, at your own expense if you have already received it. Once we receive the whole order back, we will issue a full refund via your original method of payment.

We cannot be held responsible for goods lost in transit when using Collect+, Royal Mail, or any other alternative return service which are not arranged via our Customer Service team.

Postage charges for returned products are the full responsibility of the purchaser, and are non-refundable by Morgan Wright Ltd.

Please make sure to read all care instructions on the “Info” section on a product page and any disclaimer on product variation due to their organic nature.

If an item is not cared for as per our guidelines and recommendations, and the product has been damaged because of this, we cannot be responsible, and we will not be able to issue a replacement or a refund.

Damaged/ Faulty Goods

Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 8 working days of receiving the parcel, or within 30 days should the fault develop after receipt.

You will need to send us a picture of the damaged / faulty item prior to any refund or replacement being issued. If you cannot send us pictures of the damage / fault, you will need to return the item to us, at your own expense. We will then inspect the item and if our inspection confirms the damage / fault, we will refund your return cost (please note we will only refund the collection cost we would charge) and issue a replacement (if in-stock) or a refund as appropriate.

Once we have received pictures of the damage / fault and/or carried out our inspection, and the item is deemed to have a manufacturing defect or is not fit for purpose, we will offer you a replacement or a refund.

Please note, under the Sales of Good Act 1979, any manufacturing fault occurring within 6 months of receiving your product, we will offer a replacement or a refund.

We cannot be held responsible for items that are damaged for something that was the result of normal wear and tear.

Please make sure to read all care instructions on the “Info” section on a product page and any disclaimer on product variation due to their organic nature.
If an item is not cared for as per our guidelines and recommendations, and the product has been damaged because of this, we cannot be responsible and we will not be able to issue a replacement or a refund.